Commitment to Our Community
East Side Story exists to serve, reflect, and support our community. We are committed to honest, respectful, and accurate storytelling, and we follow the Editors’ Code of Practice in everything we publish.
We recognise that sometimes we may not get things right. When that happens, we want to hear from you. Your feedback helps us improve and ensures we remain accountable to the people and communities we represent.
How to Raise a Concern or Make a Complaint
If you feel something we have published is inaccurate, unfair, or does not meet expected standards, please get in touch with us in writing:
Email: editor@eastsidestory.co.uk.
Please include:
- The headline or title of the article
- The date it was published
- A clear explanation of your concern
- Any supporting information or evidence
This will help us review the issue as quickly and thoroughly as possible.
Who Can Get in Touch?
We welcome concerns from anyone directly affected by our content.
To process a formal complaint, we’ll need:
- Your full name
- A contact email and phone number
- A postal address
Complaints should be made by, or clearly on behalf of, a named individual.
What You Can Raise Concerns About
You can contact us about:
- Articles, features, or reports published by East Side Story
- Images, videos, or audio content
- The behaviour or conduct of our journalists, contributors, or team members
Timeframe
- Please contact us within four months of the content being published
- We aim to respond to all complaints within 21 working days
What happens next
We will acknowledge your complaint and aim to respond within a reasonable timeframe. Where appropriate, we will:
- Correct any significant inaccuracies
- Clarify or update information
- Offer a right of reply
If we find that our standards have fallen short, we will take steps to address this transparently.
Our standards
Our reporting is guided by principles of accuracy, fairness and accountability. We aim to reflect the communities we serve with integrity and respect.
If You’re Not Satisfied
We always aim to resolve concerns directly and fairly. However, if you feel your complaint has not been handled appropriately, you may choose to seek independent review or arbitration, where applicable.
Respecting Your Privacy
We will treat all information you provide with care and respect, in line with UK data protection laws, including the Data Protection Act 2018 and UK GDPR.
Working Together
East Side Story is built on trust and community voice. We value your feedback and see complaints not as criticism, but as an important part of keeping our journalism open, accountable, and rooted in the community we serve.